Terms of service

Terms of Service

Last Updated: 2026

Welcome to Garden Decor. These Terms of Service govern your use of our website and the purchase of any products from our store. By accessing our site or placing an order, you agree to be bound by these terms.

1. General Conditions

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence.

  • You may not use our products or website for any illegal or unauthorized purpose.

  • We reserve the right to refuse service to anyone for valid reasons at any time.

2. Product Information & Pricing

  • Live Nursery Stock & Garden Decor: Due to the natural characteristics of living plants, pottery, and handcrafted garden items, slight variations in color, size, and shape may occur relative to online photos.

  • Pricing: All prices are subject to change without notice. Prices listed at checkout are final.

  • Errors: In the event that a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or decline orders placed at the incorrect price, providing a full refund.

3. Payment Terms

  • Full payment is required at the time of placing an order.

  • We accept payment methods supported by our secure gateway (including Visa, MasterCard, and online payment providers).

  • Transactions are encrypted and processed securely.

4. Shipping & Delivery

  • Shipping terms, transit times, and delivery fees are outlined in our dedicated Shipping Policy.

  • Risk of loss passes to you once the package is delivered to the delivery address specified in your order.

5. Consumer Guarantees & Returns

  • Return and refund procedures are subject to our Return and Refund Policy, which fully incorporates statutory rights under the UK Consumer Rights Act 2015 and the South African Consumer Protection Act (CPA).

6. Limitation of Liability

Garden Decor shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, or for failure to care for live plant products post-delivery.

7. Governing Law

  • South African Customers: These terms are governed by and construed in accordance with the laws of the Republic of South Africa.

  • UK Customers: Mandatory statutory rights under United Kingdom consumer protection laws apply to purchases made from the UK.

8. Contact Information

  • Business Name: Garden Decor

  • Address: 450 Kassier Rd, Summerveld, Outer West Durban, South Africa

  • Phone: +27 31 768 1470