Return & Refund Policy

Effective Date: 2026

Business Name: Garden Decor
Address: 450 Kassier Rd, Summerveld, Outer West Durban, South Africa
Phone: +27 31 768 1470

Overview

At Garden Decor, we strive to ensure that every order arrives safely and meets your expectations. This Return & Refund Policy applies to eligible orders placed through our online store and is intended to comply with applicable consumer protection laws in South Africa, the United Kingdom, and the United States.

Consumer rights may vary depending on the customer's location, the nature of the product, and the applicable federal, state, or national legislation. Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Return Rules & Eligibility

Return Window

You may request a return within 30 calendar days of delivery, subject to the applicable consumer protection laws in your location.

• South Africa: Returns and refunds are handled in accordance with the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECTA), and other applicable legislation.
• United Kingdom: Eligible online purchases may be subject to the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• United States: Return and cancellation rights depend on applicable federal and state laws. Where no mandatory return period applies, Garden Decor's standard 30-day return policy applies to eligible items.

For orders delivered in multiple shipments, our standard return window begins when the final item is delivered, where applicable and permitted by law.

If the final day of our standard return window falls on a weekend or a recognized public holiday, the deadline will be extended to the next business day.

Any longer statutory cancellation or return period required by applicable law will take precedence over the standard period stated in this policy.

Condition of Returned Items

For a change-of-mind return under our standard policy, items must generally meet the following conditions:

• Be unused, unwashed, and undamaged, except where inspection or handling is reasonably necessary to establish the item's nature, characteristics, and functioning.
• Be returned with the original packaging and tags, where reasonably possible.
• Include proof of purchase, such as an order number or sales receipt.

These conditions do not restrict your statutory rights concerning faulty, defective, damaged, misdescribed, or incorrectly supplied goods.

2. Return Shipping Costs

Free Return Shipping

Garden Decor covers 100% of return shipping costs for eligible returns under our standard policy, including returns involving damaged, defective, or incorrect items.

We will provide a prepaid return shipping label or arrange courier collection from your delivery address at no cost to you.

Where applicable law requires the seller to cover return shipping costs, Garden Decor will comply with those requirements.

For change-of-mind cancellations, customers will not be charged return shipping under this policy. Any legally required disclosures or exceptions will be respected.

3. Fees & Exemptions

No Restocking Fees

Garden Decor does not charge restocking or handling fees for eligible returns. Restocking fees are $0 / 0%.

No fee will be imposed where prohibited by applicable law.

Non-Returnable Items

Due to their delicate or perishable nature, the following items are generally excluded from change-of-mind returns once accepted or delivered, where permitted by applicable law:

• Live plants.
• Cut flowers.
• Perishable botanical items.

This exclusion does not apply where an item arrives damaged, defective, unhealthy due to a pre-existing problem, misdescribed, or otherwise fails to meet applicable legal requirements.

Additional statutory exceptions may apply to certain products, including goods made to the customer's specifications, personalized items, or other categories expressly exempted by applicable law. Such exceptions will only be applied where legally permitted.

4. Refund Processing

Accelerated 7-Day Refund Processing

Once an approved returned item arrives at our facility and any necessary inspection has been completed, Garden Decor will process the refund within 7 calendar days.

This is Garden Decor's standard refund-processing commitment and does not replace any shorter or otherwise mandatory refund deadline under applicable law.

Refund Method

Approved refunds will generally be credited to the original payment method used for the purchase, including a credit card, debit card, or supported payment gateway.

If the original payment method is unavailable, we will contact the customer to arrange an appropriate alternative, subject to applicable law.

The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

Refund Amount

For approved returns, Garden Decor will refund the applicable purchase amount and any other amounts required by law.

Where required by applicable law, refunds for qualifying cancellations will include the original standard delivery charge. Any permitted deductions or exclusions will be applied only where legally allowed.

5. Damaged, Defective, or Incorrect Goods

If your item arrives damaged in transit, defective, unhealthy due to a pre-existing issue, or different from what you ordered, please contact Garden Decor as soon as reasonably possible.

Contact: +27 31 768 1470

Please provide:

• Your order number.
• A description of the problem.
• Photographs of the item and its packaging, where possible.

We will assess the issue and arrange an appropriate remedy, which may include a free replacement, repair where applicable, or a full refund, depending on the circumstances and your legal rights.

Garden Decor aims to arrange an appropriate resolution promptly and, where a refund is approved under this policy, to process it within 7 calendar days.

We request that customers report visible delivery damage within 48 hours of delivery where reasonably possible to help us investigate courier claims. This 48-hour request does not limit or remove any statutory rights or legal claim periods. Customers will not lose their rights solely because they could not report an issue within that period.

6. How to Start a Return

To initiate a return or report a problem with an order:

1. Contact our customer support team by phone at +27 31 768 1470 or through the contact page on our website.
2. Provide your order number and identify the item or items you wish to return.
3. Explain whether the request is due to a change of mind, damage, a defect, or an incorrect item.
4. Follow the return instructions provided by our support team.
5. Use the prepaid shipping label or courier collection service arranged by Garden Decor, where applicable.

Please keep your proof of postage or collection confirmation until your return has been completed.

For statutory cancellations, customers should notify us within the applicable legal cancellation period. Our support team will explain the next steps and any information needed to process the request.

7. Country-Specific Consumer Rights

South Africa

Customers in South Africa retain their applicable rights under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and other relevant legislation.

Depending on the circumstances, these laws may provide rights relating to defective goods, unsuitable or misrepresented products, and qualifying online transactions. Statutory conditions, exceptions, and time limits apply.

United Kingdom

Customers in the United Kingdom retain their applicable rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Qualifying online purchases generally have a statutory 14-day cancellation period, subject to legal exceptions. Separate remedies may apply to faulty, misdescribed, or unsatisfactory goods.

Where UK law provides a right or remedy beyond this policy, the statutory right or remedy takes precedence.

United States

Customers in the United States are protected by applicable federal and state consumer protection laws, including relevant Federal Trade Commission (FTC) rules and state laws governing refunds, defective merchandise, advertising, and online sales.

There is no universal federal 14-day change-of-mind return right for all online purchases. Accordingly, Garden Decor's standard 30-day return policy applies to eligible products unless a different requirement or entitlement applies under the relevant state or federal law.

Where applicable law requires a refund, replacement, disclosure, or other remedy, Garden Decor will comply with that requirement.

8. Contact Information

For questions about this Return & Refund Policy or to request assistance with a return, please contact:

Garden Decor
450 Kassier Rd, Summerveld, Outer West Durban, South Africa
Phone: +27 31 768 1470

Customers may also contact us through the contact page on our website.

9. Policy Updates

Garden Decor reserves the right to update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable laws. The effective date displayed at the top of this page indicates the current version.

Any update will not remove or restrict consumer rights that have already arisen or that must be protected under applicable law.

Important Notice: This policy is intended to explain Garden Decor's standard return and refund practices. It is not a substitute for applicable legal requirements. Where this policy conflicts with mandatory consumer protection law in South Africa, the United Kingdom, or the United States, the applicable law will prevail.